102 Great Hill Blog

How Network Support Saves Time and Money

Posted by Tom McDonald

Furniture arrives to people in typically one of two ways: already assembled and ready or disassembled in a box.

The first way makes life easy for the recipient, allowing them to enjoy their item as soon as possible. The second option gives the recipient a sizeable challenge. With so many pieces to organize and assemble just right, there’s more room for error and damage (and lost tempers), especially if one lacks pre-existing knowledge and experience.

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Topics: network, network downtime, network support ct

The Personalization of a Managed Service Provider

Posted by Tom McDonald

Managed Service Providers (MSPs) have been around for some time now, offloading IT-related needs and increasing business productivity of the companies they work for.

During their existence, MSPs have heard a lot of common questions, comments, and complaints from their clients. MSPmentor covered some of the most common complaints clients have, including not understanding where files were placed, why services were costing more than expected, and the notorious “When will my services be back online?”

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Topics: Managed Service Provider CT, MSP, outcome-as-a-service

Avoid Heartbreak: Invest in Solid Data Backup Solutions

Posted by Tom McDonald

You were working on that massive project for a major client. It had taken you the whole day to put it together, research the aspects of it, and put it into a professional, but fancy format.

Then the program crashes. For no reason at all, it just forgets all the work you did between your last save, which was a few hours ago. You cross your fingers and toes that the recovery aspect of the program works, but there is never a guarantee.

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Topics: data backup, backup, data backup ct

5 Reasons Businesses Are Choosing Cloud Services

Posted by Tom McDonald

Businesses of all sizes are using cloud services for similar reasons—to save money, to gain access to computing power, and to relieve some of the burden on their staff.  

Here are 5 reasons why businesses just like yours are choosing Cloud Services: 

1. Cloud Solutions offer better insight - With cloud, a small business has greater flexibility and can leverage tools they never had access to before, such as leveraging analytics and big data to help target customers and uncover opportunities. Cloud also makes it much easier for the SMB to share data across applications and increase mobile access. 

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Topics: Small Business, Cloud, Managed IT Services

IT Support: When DIY Becomes DOA

Posted by Tom McDonald

Most entrepreneurs don’t start a business because they love to monkey around with IT Support.

And while there are some small businesses proprietors who are more intimate with technology, most business owners see technology as a “can’t live with it, can’t live without it” necessity that just keeps getting more and more costly.

When those costs start taking chomps out of profits, small business owners must decide whether to call in a professional for an assessment or try and get things under control with an in-house team.

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Topics: IT Support CT, Managed Service Providers, Managed Service Provider CT

Why Using a Desktop PC as a Server is a Bad Idea

Posted by Tom McDonald

Small businesses have to make a number of difficult decisions when it comes to investing in their technology.

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Topics: IT Support, using a desktop pc as a server, server OS, desktop server

Believe it or Not, a Single Physical Server is Enough

Posted by Tom McDonald

The days of needing multiple physical servers that fulfill different functions are slowly dwindling—for the better.

Virtualization has completely changed what a single physical server can accomplish. A single server can be used to run multiple virtual servers to cut down excessive energy expenditures, management complexity, and CapEX and OpEX overhead.

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Topics: Virtualization, a single physical server, physical server

Fighting IT Management Complexity with a 1-2 Solution Punch

Posted by Tom McDonald

Small business owners tend to expect superhero efforts from their standalone IT systems.

At times, it’s probably asking too much from individual systems to handle all the odds and ends of an IT network. Even when these systems save the day, those heroic efforts may not be sustainable. Still, businesses are always looking to get the most out of their technology without stretching their dollars too thin.

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Topics: IT Support, IT Management Complexity, streamline management, NSI TotalCare

Is "Like Us on Facebook" Risky Business?

Posted by Tom McDonald

Connecticut computer company, NSI, shares this incredible TED Talk featuring Jennifer Golbeck.  Jennifer discusses how social media platforms like Facebook track us through our "Likes". 

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Topics: IT Support, Managed Service Providers, Security, Small Business, Hackers

IT Support for Small Business - How much does it cost?

Posted by Tom McDonald

IT Support for Small Business – How much does it cost?

If you’re looking for tech support or a way to handle service for your computers and servers, the number one question you’re probably asking is: How much does it cost?

There are a couple of factors that play into price:

Service Level –

This is commonly referred to as an SLA, a Service Level Agreement. In a nutshell, it outlines what you are paying for. It details the exact services you’ll receive, what’s covered and what’s not, and what kind of response times you’ll get. Here is a snapshot of our NSI TotalCare Supreme Service Level Agreement for Managed Services as an example:

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Topics: IT Support, IT Support CT, Computer Tips, Small Business